It should come as no surprise that you often find the rock bottom lowest price at a big box store. It may also seem that you are getting a larger selection. With a large retail store, you get a “standard size” product, meaning their products fit “most” homes.
However, you may not have a standard size opening for your shower or window. Trying to use a “stock” size product for a custom size opening can be a real headache. It may also end up costing more money and time in the long run.
It is also no surprise that customer service in a big box store can be frustrating. They often move between departments and are rarely experts in that field. Here our installers, on average, have been with us for 25 years.
We know glass. That’s what we do. That means you are quite literally getting an expert to help you.
We send the person who will work on your project out to measure and give you an estimate. This is at no cost to you. All of our estimates are free, timely, and there’s no pressure.
There is also a huge difference in the quality of work that is custom vs. standard. Our glass is made in Maine, which allows us a quicker turnaround time than most retailers. You are also helping small businesses.
We are locally owned and operated. We are your neighbors. We really appreciate your business. If you ever have a problem, we will take care of you.
Once again, we are a small business. You are often dealing with the owner. We pride ourselves on customer service and quality. We want to be your Glass Company.